1. Is there a way to identify the newer HLBASE with the new touch screen antenna?
Answer: Serial Number - Start date: August 2023. There is also a label on the box
2. The valve actuator toggles are not working, it seems as if there is no power going to them, what is the problem?
Answer: Check actuator voltage on the board at the actuator connection PIN 1 & 3. This should read between 20-24V. If proper voltage is present, the actuator is most likely bad. If there is no voltage, check the two 4AMP (Pink) fuses.
3. Why is the OmniLogic controller cycling the relay on and off when running my pump?
Answer: The relay is double assigned in programming. For example, the light & filter pump are both assigned to HVR 1
4. AquaLogic - ProLogic Salt Cell Error: Chlorinator Off No Cell Power
Answer: Check the back of the board for bad soldering.
5. Can a AquaRiteS3 be added to an OmniHub
Answer: Yes. AQRS340, 3 wire hook up and set AQRS340 to remote
6. How many ColorLogic 320 lights equal 1 Pool Light
Answer: 3 ColorLogic 320 Lights = 1 Pool Light
7. How many ColorLogic 80 lights equal 1 ColorLogic 320 light?
Answer: 4 ColorLogic 80 Lights = 1 320 light
8. The I/O expansion board is not responding to programming but there is power going to the actuator as I can manually toggle the valve. What is the problem?
Answer: This is most likely due to a corrupt Omni configuration. Factory reset the Omni and reprogram.
9. The HeatPro Microchannel smart menu is not showing up in Omni. What is the problem?
Answer: This is most likely due to a corrupt Omni configuration. Factory reset the Omni and reprogram.
10. Why do I continue to get a clean sell Alert in Omni after cleaning the cell? It is brand new and it is producing chlorine.
Answer: This is most likely due to a corrupt Omni configuration. Factory reset the Omni and reprogram.
11. How many ColorLogic 320 LED lights can be put on a 300W transformer?
Answer: It is best practice to only put up to 7 ColorLogic 320 LED lights on a 300W transformer. Each 320 light consumes 23W.
12. Can a CSPA Electric heater be placed indoors?
Answer: Yes, there is no combustion exhaust. Make sure to plumb in a bypass.
13. What size pump do I need for my negative edge for a complete sheer descent?
Answer: As a general rule, use a pump that will provide 35.4 GPM per inch of water per liner foot. You may also download the following worksheet to calculate: Negative Edge Calculator
14. What is the part number for the OmniLogic (display embedded) retrofit kit that will comes with the external display (MSP) and blank deadfront?
Answer: HLXDSPKIT
15. Lights connected to a smart Transformer are not syncing.
Answer: SMART Transformer needs an isolator installed or a new Smart Transformer with the isolator is needed. Submit a warranty request.
16. Why will the HeatPro Round not heat, new install?
Answer: Make sure the unit is not in Cool only Mode. Hold - & + a the together for .5 seconds then either - or + to switch between modes (A) Auto, (C) Cool, (H) Heat mode. Page 19 of the manual.
17. Why does a newly installed HDF400 heater appear to be leaking?
Answer: The HDF400 may produce a few ounces to a couple of gallons of condensation per hour. The water can be tested with a strip to determine whether it is pool water or condensation.
18. Is there a setting in the Omni App to turn off email notifications?
Answer: Yes, this is done using the OmniLogic web portal app.
19. How do I stop my Omni MSP from cycling on and off?
For hardwired systems, unplug the ethernet cable, update to the latest firmware, reboot the system then re-insert the ethernet cable.
For wireless setups, unplug the router update to the latest firmware, reboot the system then re-connect the router.
Also, for hardwired systems make sure the ethernet cable is not connected to a POE (Power Over Ethernet) enabled port at the router/switch
20. Why does the Omni 4 Amp actuator fuse keep failing?
Remove the 6 PIN Low Voltage Bus connector and retest. There has been circumstances where there is a short inside the connector causing the fuse to fail
